Taxes, Refund and exchange

Taxes and duties

       Any import duties and taxes charged at the destination countries must be paid by the recipient of the parcel. If you have any questions related to customs charges please appeal to your local customs. We must declare all items at their full price and cannot alter this amount to decrease international custom fees.

For Ready-to-ship items

For all incorrect or damaged orders, please DM our contact within 3 days after receiving for an exchange/refund, provided the items are unworn, unwashed and with original tags attached (Please check the measurements every time you order since we don’t offer return/refund for correctly deliver items).
In case of second-hand items, we can offer an exchange/refund only in the case of wrong delivery, but not minor flaws which is the nature of the clothing.

*We cannot refund an item that is still in delivery/delayed by uncontrollable factor such as pandemic or political movement*

Chamber of Pastel Store
19/194 NobleBE33 building, Sukhumvit 33 Rd, Klong Tan Nuea, Wattana,
Bangkok, Thailand 10110

Custom items

We offer full refund only for custom items that are made incorrectly (design or color wise) before ship out. Once the package leaves us, we would not be able to do any refund. If you would like us to adjust a shipped item, please DM us before ship back and all international shipping fee or additional custom fee have to be responsible by the order’s owner. No exchange service available for custom items.

*Please allow room for color difference due to lighting/screen display or small unfitting due to online measurements taking*